社交电商把交易放进同一个环境，对话工具则进一步把购物变成连续对话。消费者不再只浏览静态页面，而会询问“退货是否方便”。这种互动足以降低跨境交易疑虑，也让品牌从一次曝光进入更长的决策流程。 好的智能导购首先应该倾听，而不是急着发送购买链
From Time-Sharing Terminals to AI Dialogue Across the Networked Age: A Roadmap for Human-Centered Dialogue
The rise of online dialogue begins long before mobile apps. In the period of mainframe dominance, computers were room-sized, institutional, and far from ordinary users. Work was usually handled through queued jobs. People prepared paper tapes, submitted programs and data, and waited for a printer